Ch. Bansilal Govt. College for Women, Tosham

GRIEVANCE REDRESSAL COMMITTEE

 

The College has a Students' Grievance Redressal Committee. The functions of the Committee are to look into the complaints lodged by any student, and judge its merit. Anyone with a genuine grievance may approach the Grievance Redressal Committee members in person. In case the person is unwilling to appear in self, grievances may be sent in writing.

Objective: - The objective of the Grievance Redressal Committee is to develop a responsive and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the college. A Grievance Redressal Committee has been constituted for the redressal of the problems reported by the Students of the College with the following objectives:

·  Safeguarding the decorum of the College by ensuring conflict free atmosphere in the College through promoting cordial Student-Student relationship and Student teacher relationship etc.

·  Encouraging the Students to express their grievances / problems freely and frankly, without any fear of being victimized.

·   Suggestion / complaint Box have been installed in front of the Record Room in which the Students, who want to remain anonymous, put in writing their grievances and their suggestions for improving the Academics / Administration in the College.

Functions:-

The cases are attended promptly on receipt of written grievances from the students. The Committee formally meets to review all complaints and take necessary actions.

Following is the report of the Students’ complaints filed and resolved amicably.

Suggestion/ complaints No. 1

Dated 17/09/2018 Class - BA

Nature of the suggestion/ complaint

BA first-year students requested the educational tour.

Status of complaint/ suggestion-

Due to the unavailability of tour grants, education was not possible.

On the availability of grants, necessary action will be taken by the authority.

Suggestion/ complaints No. 2

Dated 15/09/2018 Class- BA

Nature of the suggestion/ complaints

BA First-year students with geography as an optional subject ask for the educational tour.

Status of the suggestion-

Tour-in-charge has been intimated, and on the availability of grants, the authority will take necessary action.

Suggestion/ complaints No. 3

Dated 09/10/18

Class BA second year

Nature of the complaint-

Fans are not working in Room 2.

Status of Complaint-

Now the fans are working properly in Room 2

Suggestion/ complaints No. 4

Dated 06/09/2019 Class BA First Year

Nature of the complaint-

Fans are not working properly in various classrooms, and drinking water facilities like cold water for drinking are not available due to frequent power cuts.

Status of Complaint-

In-charge has been informed about the issues related to fans and drinking water. All the issued will be resolved as soon as possible.

Suggestion/ complaints No. 5

Dated 09/09/2019 Class BA First-Year


Nature of complaint/ suggestion-

Request to plan an educational trip to Rakhi Gadhi.

Status of suggestion-

On the availability of funds, the authority will look into this matter.

Suggestion/ complaints No. 6

Dated 10/09/19 Class BA


Nature of the complaint-

Fans are not working properly in the classrooms.

Status of the complaint-

Fans are repaired within the permitted period.

 

Suggestion/ complaints No. 7


Dated 12/10/2019 Class BA First-Year


Nature of Complaint-


The issues regarding the drinkable water are mentioned in the complaint.

Status of Complaint-

The issue has been resolved.

Suggestion/ complaints No. 8,9,10

Class BA Second year

Nature of complaints-

Fans are not working properly in classrooms.

Status of complaints-

Issues regarding the fans have been resolved.

Suggestion/ complaints No. 11

Class BA

Nature of Complaint-

There is no place to sit during free time.

Status of Complaint-

The authority will look into this matter and will take necessary action.

Suggestion/ complaints No. 12

Class BA First year

Nature of complaint-

The issue regarding the timing of the geography lecture.

Status of complaint-

Time table committee will take care of this issue in the next semester.